Payment & Delivery

Payment

You can use any of the payment types listed below

  • Visa
  • Visa electron
  • Mastercard
  • Master secure Card
  • JCB
  • American Express
  • PAY PAL
  • giro pay

All payments and credits are transacted in EURO. Our partner for secure online payments is mPAY24 GmbH (www.mPAY24.com).

We will make the hat (or hats) you have ordered according to your particular specifications (size, colour etc.). Therefore the delivery period is approximately two weeks. 

Delivery

The cost of sending the goods to you will be paid by Mühlbauer, regardless whether your address is within the European Union or not. 

You will not be charged for transport of the goods to a non-EU country (= third party country such as Switzerland, USA, Japan...) however, you will have to pay for all other costs incurred by the import of your goods into the country (taxes, fees and other costs resulting from import). Any foreign bank charges will also be added to your account. 

These taxes, fees and other charges incurred by importing the goods will NOT be reimbursed should you decide to return the goods. 

Returns

You can cancel your order up to 14 days after receiving the goods without citing a reason by notifying us in writing or by returning the goods to us. If you wish to return part or all of your order a partial or full refund will only be paid when the goods have arrived at Mühlbauer in their original, undamaged state.

 

Please send the returns to the following address:

 

Mühlbauer Hut und Mode GmbH & CO KG
Online-Shop
Am Hafnersteig 2-4
1010 Vienna
Austria

 

When returning goods to us, please ensure they are in immaculate condition (i.e. they must be unworn and returned with all labelling intact and in the original packaging). If this is not the case we will not refund you and have a right to action against you for compensation. This also applies if any accessories or other parts are missing.

There is no right of return if the original label was removed from the product, as we assume that, in this case, the product has been accepted.

 

Within the EUROPEAN UNION (Germany, Italy, France…) you can return the goods FREE OF CHARGE, Mühlbauer will pay the return costs.

To return a product, please contact our online shop team (onlineshop@muehlbauer.at). You will then receive the appropriate returns form per email. 

 

Customers from a country outside the European Union (= third party country, e.g. Switzerland, USA, Japan...) wishing to return the goods (by post or other distributor) must organise it themselves and carry all the costs incurred.
Should you return the goods from a non-EU country (third party country) freight collect, we are within our rights to retain the relevant fee or issue you with an invoice.